Carers Card

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Carers Card

Forward Carers launched a Carers Card at the end of last year as part of our mission to create Carer Friendly Brum. We want to raise the profile of Carers so that they are recognised and valued in the community. This photo ID card is a visible sign that you are a Carer and includes emergency contact information reassuring you that in the event of an accident, the person you care for will receive the help they need. The card is available to Carers who are registered with Birmingham Carers Hub, if you are not registered, just sign up here or call 0333 006 9711.

This scheme was introduced on Carers Rights Day (21 November 2019) and will eventually be incorporated into local communities, businesses and within local NHS hospital and GPs meaning that Carers like you will be better supported at an earlier stage, with positive consequences for your health, wellbeing and financial security. This means that if you’re caring for someone, local services and systems will remove obstacles and make sure things are done differently so your life is a little bit easier.

Online Discounts
We have also introduced an online discount scheme bringing further benefits both to carers and businesses (see below). Make cooking at home easy with discounted recipe boxes delivered straight to your door. There are lots of discounts for you to enjoy from mobile phone deals to savings on clothes. Some discounts are for a limited time only, so grab then while you can!

The Carers Card is a great tool for increasing carers’ visibility and a discount scheme acts as a small token of recognition for the importance of the caring role, as well as helping to alleviate its impact on household finances. The Card is free to apply for and will easily fit in your purse of wallet so you can take it with you wherever you go.

How can the Carers Card help me during the Covid-19 outbreak?
We have seen a surge in applications from Carers requesting a Carers Card during the Covid-19 outbreak due to the rise of identity checks being made when travelling to safely deliver groceries or medication for the person they care for. For example, one Carer was stopped and questioned by police with regards to his reason to be out and about and was able to show his card to verify his identity and validate his journey. The Carers Card can be used in certain supermarkets during the dedicated shopping hours for vulnerable customers and key workers as proof of their identity. For a more details on which supermarkets are participating in this scheme, the times and locations, please click here.

Your Questions Answered
Chantell and Georgina from Forward Carers were live on Facebook during Carers Week telling Carers all about the Carers Card, if you missed it, you can watch it here and get your questions answered. Alternatively, take a look at our new Carers Card Frequently Asked Questions list which we hope should clarify any queries you may have.



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Amazing perks, just for you

Through PerkJam we are  providing free exclusive access to hundreds of perks, discounts, and freebies from big-name brands and local businesses.

PerkJam allows carers in Birmingham to have access to hundreds of perks, discounts, and freebies from big-name brands. It can be used in a variety of ways and can benefit everyone. We believe offers and perks like this can really help alleviate the some of the pressures placed on carers.

We believe offers and perks like this can really help alleviate the some of the pressures placed on Carers.

Visit Perks


Apply for a Carers Card

Before filling out the form and applying below please read our terms and conditions and photo upload guidelines below.

Terms and Conditions

About the Carer Registration Card

The Carer Card is provided to unpaid carers over the age of 18 who have registered with Birmingham Carers Hub and who provide substantial care to the person(s) they care for.

The Carer Card remains the property of Forward Carers (who manage Birmingham Carers Hub) and is valid for a period of 2 years; at which time it can be renewed by the carer. Use of the card is subject to these terms and conditions.

Carers who no longer provide unpaid care due to a change in their circumstances are entitled to continue using the Carers Card for a period of 6 months after notifying Birmingham Carers Hub of any such changes.

All Carer Cards are issued with photographic identification, a ID number, a start date and an expiry date. The Carer card is used for identification purposes and should only be used by the card holder in conjunction with any discount or service offered by Birmingham Carers Hub and/or Carer Friendly Brum Providers.

We reserve the right to change the appearance and conditions of the Carer Card, or withdraw the Carer Card Scheme at any time.

If you experience any difficulty in using your Carers Card, then please let us know immediately so that we can endeavour to resolve the issue.

If you have lost or misplaced your Card, please contact Birmingham Carers Hub on 0333 006 9711 and a replacement card can be issued. There may be a charge for issuing replacement cards.

Misuse of Card

Birmingham Carers Hub and Carer Friendly Brum Providers have the right to refuse or withhold any Carer Card if we suspect it is being used inappropriately or fraudulently.

Birmingham Carers Hub and Carer Friendly Brum Providers reserve the right not to provide goods and services offered under the terms and conditions of this agreement if no card is presented or if a card is invalid.

Carer Friendly Brum Providers

Carer Friendly Brum Providers agree to provide the goods and services detailed within the agreement made with us to any person(s) in receipt of a valid Carer Card issued by Birmingham Carers Hub.

In providing these goods and services, Carer Friendly Brum Providers agree to do so in a way that does not constitute inappropriate, offensive, discriminatory, illegal, fraudulent, harmful or unlawful behaviour or practice. Forward Carers reserves the right to report any such wrongdoing to relevant governing bodies and/or authorities.

Forward Carers does not recommend, promote or otherwise endorse the products, services or commercial offerings of any third party. By giving you information on our website about the providers or services, we are merely providing you with an opportunity to find out more about the special offers available to carers which may be of interest. These special offers may change from time to time without advanced warning. Forward Carers does not accept any liability for any content held on Carer Friendly Brum Providers websites or publicity materials. Any web links are correct at the time of going live. If a web link is broken on our website, please let us know.

Use of Personal Information

Birmingham Carers Hub will hold information regarding you as a Carer Card holder on our system.

Your information will be saved electronically and stored securely on Forward Carers’ management systems. Any information you provide to us is confidential and kept in accordance with Data Protection Regulations; The Data Protection Act 2018. We do not sell personal information onto third parties. But may pass on your personal information if we have a legal obligation to do so or if you ask us to.

You can find out what information we hold about you at any time. We only keep your information for as long as we need to, and we may contact you again for your consent to retain your information. You can ask us not to use or delete any of the information we collect, at any time.

Please notify us at your earliest convenience if your personal details or caring circumstances change.

We encourage Carer Friendly Brum Providers not to capture any personal information regarding you, the Carer Card holder, unless it is necessary to do so for the type of goods and services they are providing. If they do capture any personal information about you, they must do so with your explicit consent and process any such information in line with the Data Protection Act 1998.

Birmingham Carers Hub cannot and will not provide any Personal Information regarding Carer Card holders to Carer Friendly Brum Providers without your explicit consent to do so. Any such request must be made to us in writing.

Changes to these terms and conditions

We reserve the right to change the terms and conditions of this agreement at any time. If we do so we will notify you in writing at least 30 days before making any such changes, providing details of the changes made.

Photo Guidelines

  • be a recent colour photo
  • be of you alone (no other people or pets)
  • be taken against a pale background
  • show you facing forwards with your head and shoulders in the photograph (80% of the photograph should be your head and shoulders)
  • show your full face
  • show you in the centre of the photograph
  • if you wear glasses, show your eyes clearly and avoid glare on the lenses

Please be aware of the following restrictions

  • you should not wear a hat or cover your head unless this is for religious reasons
  • do not wear sunglasses
  • do not submit a photo with red eye
  • do not submit a photo where you are in the distance or there are other people visible
  • do not submit inappropriate or obscene images
  • do not submit a photo in which you have edited to alter your appearance or which has had a filter applied to it
  • do not submit an image of someone else or copyright protected images

File format

  • The image should be a .jpg or jpeg file and should be less than 1MB.