About the Carer Registration Card
The Carer Card is provided to unpaid carers over the age of 18 who have registered with Birmingham Carers Hub and who provide substantial care to the person(s) they care for.
The Carer Card remains the property of Forward Carers (who manage Birmingham Carers Hub) and is valid for a period of 2 years; at which time it can be renewed by the carer. Use of the card is subject to these terms and conditions.
Carers who no longer provide unpaid care due to a change in their circumstances are entitled to continue using the Carers Card for a period of 6 months after notifying Birmingham Carers Hub of any such changes.
All Carer Cards are issued with photographic identification, a ID number, a start date and an expiry date. The Carer card is used for identification purposes and should only be used by the card holder in conjunction with any discount or service offered by Birmingham Carers Hub and/or Carer Friendly Brum Providers.
We reserve the right to change the appearance and conditions of the Carer Card, or withdraw the Carer Card Scheme at any time.
If you experience any difficulty in using your Carers Card, then please let us know immediately so that we can endeavour to resolve the issue.
If you have lost or misplaced your Card, please contact Birmingham Carers Hub on 0333 006 9711 and a replacement card can be issued. There may be a charge for issuing replacement cards.
Misuse of Card
Birmingham Carers Hub and Carer Friendly Brum Providers have the right to refuse or withhold any Carer Card if we suspect it is being used inappropriately or fraudulently.
Birmingham Carers Hub and Carer Friendly Brum Providers reserve the right not to provide goods and services offered under the terms and conditions of this agreement if no card is presented or if a card is invalid.
Carer Friendly Brum Providers
Carer Friendly Brum Providers agree to provide the goods and services detailed within the agreement made with us to any person(s) in receipt of a valid Carer Card issued by Birmingham Carers Hub.
In providing these goods and services, Carer Friendly Brum Providers agree to do so in a way that does not constitute inappropriate, offensive, discriminatory, illegal, fraudulent, harmful or unlawful behaviour or practice. Forward Carers reserves the right to report any such wrongdoing to relevant governing bodies and/or authorities.
Forward Carers does not recommend, promote or otherwise endorse the products, services or commercial offerings of any third party. By giving you information on our website about the providers or services, we are merely providing you with an opportunity to find out more about the special offers available to carers which may be of interest. These special offers may change from time to time without advanced warning. Forward Carers does not accept any liability for any content held on Carer Friendly Brum Providers websites or publicity materials. Any web links are correct at the time of going live. If a web link is broken on our website, please let us know.
Use of Personal Information
Birmingham Carers Hub will hold information regarding you as a Carer Card holder on our system.
Your information will be saved electronically and stored securely on Forward Carers’ management systems. Any information you provide to us is confidential and kept in accordance with Data Protection Regulations; The Data Protection Act 2018. We do not sell personal information onto third parties. But may pass on your personal information if we have a legal obligation to do so or if you ask us to.
You can find out what information we hold about you at any time. We only keep your information for as long as we need to, and we may contact you again for your consent to retain your information. You can ask us not to use or delete any of the information we collect, at any time.
Please notify us at your earliest convenience if your personal details or caring circumstances change.
We encourage Carer Friendly Brum Providers not to capture any personal information regarding you, the Carer Card holder, unless it is necessary to do so for the type of goods and services they are providing. If they do capture any personal information about you, they must do so with your explicit consent and process any such information in line with the Data Protection Act 1998.
Birmingham Carers Hub cannot and will not provide any Personal Information regarding Carer Card holders to Carer Friendly Brum Providers without your explicit consent to do so. Any such request must be made to us in writing.
Changes to these terms and conditions
We reserve the right to change the terms and conditions of this agreement at any time. If we do so we will notify you in writing at least 30 days before making any such changes, providing details of the changes made.