Getting Help in an Emergency

Birmingham Carer Hub Opening Times
Mon, Tues, Thurs & Fri: 8.45am-5.15pm | Weds: 8.45am-7pm

Contact Us
Info & Advice Line – 0333 006 9711 (low call rate)

Carers Emergency Response Team

Birmingham Carers Hub runs the Carers Emergency Response Service known as ‘CERS’. We like to think of it as the City’s 4th emergency service. CERS is a FREE emergency back-up service for those caring for a dependent family member, neighbour or friend living in Birmingham.

We’re here to step in if you are unable to provide care in the event of unforeseen circumstances such as illness or an accident. Once registered, we will assess your caring situation and agree an emergency back-up plan. You’ll receive a dedicated emergency contact number for times of crisis so CERS can spring into action when you need them most.

Back up care is provided ‘at home’ for up to two days, allowing alternative arrangements to be made with family, friends or social services. You can also benefit from a planned sitting service, so you can get to important appointments, such as at the doctors or hospital.

CERS is operated by Midland Mencap and is regulated by the Care Quality Commission. All care and support staff are qualified and experienced in caring roles.

The service operates 24 hours a day, 7 days a week and can provide support for up to 48 hours (72 hours on Bank Holidays), after which, longer term care can be arranged if necessary.

Register today with CERS by calling
T: 0121 442 2960

Registering with us is easy!

Birmingham Carers Hub offers a wide range of support and services to carers in Birmingham. Registering with us, or referring another person, is quick and simple. Please click the relevant button for access to local support for you, or for another