FORWARD CARERS’ DATA PROTECTION AND PRIVACY STATEMENT

Forward Carers is committed to protecting your personal information. We promise to be transparent about the information we collect and the ways we use it.

Regardless of whether you use our services, request information from us, work for, or volunteer with us, we respect your right to privacy.

The following statement explains what personal data we collect from you and how we use it.

By emailing us via this website and/or accepting a service from Forward Carers, you are agreeing to how your information will be used, stored and accessed.

Receiving a Service from us – Your consent

Forward Carers is a partnership of organisations, whose aim is to improve the physical and mental wellbeing of carers, young and old, including parent carers. We offer a wide range of services and a full list of our partner organisations can be found be found on our website https://forwardcarers.org.uk/our-partners/

In order to provide a service to you, we may need to collect personal and /or sensitive information about you and the person you care for. By registering with Forward Carers, you can receive a service from any of our partnership organisations and as such, your data could be accessed by them.

If you are a carer for someone who lives in Birmingham, you are receiving a service from Birmingham Carers Hub, delivered by Forward Carers. Birmingham Carers Hub is contracted by Birmingham City Council. Therefore by receiving a service from Birmingham Carers Hub, your data could also be accessed by Birmingham City Council, as well as our partner organisations. For further information as to how Birmingham City Council may use your personal data, please visit www.birmingham.gov.uk/privacy

Your information will be saved electronically and stored securely on Forward Carers’ management systems. Any information you provide to us is confidential and kept in accordance with Data Protection Regulations. We do not sell personal information onto third parties. But may pass on your personal information if we have a legal obligation to do so or if you ask us to.

You can find out what information we hold about you at any time. We only keep your information for as long as we need to and we may contact you again for your consent to retain your information. You can ask us not to use or delete any of the information we collect, at any time.

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Using the Forward Carers website and connecting with us via Social Media

Forward Carers will collect certain information or data about you when you use this website. This includes:

  • questions, queries or feedback you leave, including any personal information if you send an email to Forward Carers
  • your IP address, and details of which version of web browser you used
  • information on how you use the site, using cookies and page tagging techniques to help us improve the website

We process this information in order to:

  • provide you with a service, including information about other services we feel may be of interest to you
  • improve the site by monitoring how you use it
  • respond to any feedback you send us, if you’ve asked us to

We can’t personally identify you using your data, unless you have provided us with personal information via the website.

When you interact with us on social media platforms such as Facebook, Twitter or LinkedIn, we may also obtain some personal information about you. Each platform has a separate privacy policy which you can refer to for further information. You can also amend the information you share with us (or anyone you interact with) by changing your own privacy settings on each platform.

Where your data is stored

We store your data on secure servers in the UK.

By submitting your personal data, you agree to this.

Keeping your data secure

Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data.

Any data you transmit is at your own risk.

We have procedures and security features in place to try and keep your data secure once we receive it.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so.

Your rights

You can find out what information we hold about you, and ask us not to use any of the information we collect. In addition, you can ask us to unsubscribe from any part of our service, (including our Enews, if you have signed up for this), at any time by contacting us at info@forwardcarers.org.uk

If you are under 18 years

If you are aged under 18, please get permission from a parent or guardian before providing any personal information to us.

Links to other websites

This website does contain links to and from other websites.

This privacy policy only applies to this website, and doesn’t cover other sites that we link to.

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

If you have any questions or queries

If you have any questions or queries about the information provided here, please email us at info@forwardcarers.org.uk or use our web enquiry form here

Modified 14 June 2018