Receiving a Service from Us – Terms and Conditions

Forward Carers, alongside our Delivery Partners, provide services that support Carers of all ages. A list of our partners is available below. By contacting us or using our services direct or through a Delivery Partner, you agree to the collection, use, and storage of your data as outlined in this statement for adults over 18 years.  

If you are a child or young person aged 18 years or under, you can read our Data Protection and Privacy Statement for Children and Young People, see below. 

If you are an organisation that joins our Carer Friendly Community and/or provides an offer to the Carer ID Card scheme, some of the information you provide may be, you can read our Business Data Privacy Statement at the end of the page.

Forward Carers CIC Data Protection and Privacy Statement for Adults aged over 18 years

How We Use and Protect Your Data 

We are committed to safeguarding your personal data and complying with the General Data Protection Regulation (GDPR). We collect and securely store personal and/or sensitive information to provide our services, with safeguards to prevent unauthorised access or disclosure. 

We process your data under the following lawful bases: 

• Consent – When you provide explicit permission. Looking 

• Contractual Necessity – To deliver services requested by you. 

• Legal Obligation – When required by law. 

• Legitimate Interests – When necessary for our operational activities. 

 

Disclosure of Information 

We do not sell personal data. We may share your data with: 

• Delivery Partners – If you access our services. 

• Contracted Services – If required by a statutory body such as a local authority or NHS. 

• Legal or Regulatory Authorities – If required by law. 

• Third-Party Processors – When using secure external services (e.g., cloud storage, email providers) that comply with GDPR. 

A full list of commissioners and third-party processors is available upon request. 

 

Your Rights 

Under GDPR, you have the right to: 

• Access your personal data. 

• Rectify inaccuracies. 

• Request erasure (unless legally required to retain data). 

• Restrict processing in certain circumstances. 

• Object to processing based on legitimate interests. 

• Request data portability (receive data in a structured format). 

• Withdraw consent at any time. 

To exercise these rights, email info@forwardcarers.org.uk. 

 

Data Retention & Security 

We retain data only as long as necessary for service delivery and legal compliance. When no longer needed, data is securely deleted or anonymised. Security measures include encryption, access controls, and staff training. 

In the event of a data breach, we follow legal requirements for notification and mitigation. 

 

Data Transfers Outside the UK/EU 

We do not transfer your data outside the UK/EU. If this changes, we will ensure appropriate safeguards are in place. 

 

Website & Social Media Usage 

When using our websites, we may collect: 

• Your IP address, browser details, and usage data via cookies. 

• Queries, feedback, and personal details submitted via forms or emails. 

This data is used to improve services. You can adjust cookie settings in your browser.  

When interacting with us on social media (Facebook, X, Instagram, TikTok, LinkedIn), each platform’s privacy policy applies. You can manage privacy settings within these platforms. 

External Links 

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies. 

 

Contact Us 

If you have any questions or concerns about this policy, email us at info@forwardcarers.org.uk or use our web enquiry form. 

 

 

Forward Carers CIC Data Protection and Privacy Statement for Children and Young People 

At Forward Carers, we want to make sure that you and your family understand how we use and protect your personal data when you use our services. It’s important to us that both children and parents know what happens with your information. This privacy statement explains everything clearly so you can make informed decisions about how we use and protect your data. 

What is Personal Data? 

Personal data is any information that can identify you, like your name, email address, or phone number and information about your caring role. We collect this information to help us provide services to you. 

How We Use Your Data 

We care about your privacy and protect your data carefully. Here’s how we use your information: 

• To help you: We use your data to provide the services you asked for, like helping with support for carers. 

• To keep you safe: We keep your data safe by using special tools like encryption to protect it from being misused. 

• To follow the law: Sometimes, we need to use your data to meet legal requirements (like when we need to share it with the government or a local authority). 

When and How We Ask for Permission 

If you’re under 13, we need your parent or guardian’s permission to collect and use your data. This is to make sure that your parents understand how your data is being used and can help protect your privacy. 

If you’re between 13 – 18 years old, you can give your own permission to share your information with us. However, if we need to work with your school or social services, we will ask for your permission and, sometimes, your parents’ permission. 

What Happens to Your Data 

We don’t sell your data to anyone. However, we may need to share your data in certain cases: 

• With Delivery Partners who help us provide services to you. 

• With government or health services if the law requires it. 

• With third-party companies that help store or process your data securely. 

We make sure that anyone who handles your data follows the law and keeps it safe. 

The Risks of Sharing Your Data 

We know that sharing personal information online or with others can be risky. We want to help you understand the risks: 

• Your personal information could be shared with others: When you share your data, there’s a chance it could be seen by people you didn’t intend. 

• People could misuse your data: For example, someone might pretend to be you online. 

To keep you safe, we have strong security measures in place. For example, your data is encrypted (meaning it’s scrambled and hard to read) and only people who need it can access it. 

What Rights Do You Have? 

You have rights over your personal data: 

• You can ask for a copy of the data we have about you. 

• You can ask us to correct any mistakes in your data. 

• You can ask us to delete your data (unless we must keep it for a legal reason). 

• You can change your mind about giving us permission at any time. 

If you or your parents have questions or want to exercise these rights, you can email us at info@forwardcarers.org.uk. 

How We Protect Your Data 

We use special technology to keep your data safe, like: 

• Encryption to make sure your data is unreadable by anyone who shouldn’t see it. 

• Access controls so only trusted people can access your information. 

• Staff training to make sure our team knows how to handle your data securely. 

If there’s ever a problem or if your data is exposed to anyone who shouldn’t see it, we’ll let you know straight away. 

What Happens If We Share Your Data Outside the UK/EU? 

Right now, we don’t send your data outside the UK or Europe. If we ever do, we’ll make sure your data is safe by using the proper protections. 

Cookies and Website Use 

When you visit our website, we may collect information about how you use it, such as your IP address or what pages you visit. This helps us make the website better for you. You can choose to block cookies in your browser settings if you don’t want us to collect this information. 

Your Parents’ or Guardians’ Rights 

If you are under 13, your parent or guardian has the right to control what happens with your data. They can ask for a copy of your data or ask us to delete it at any time. 

 

For Children and Parents Together: 

We want to make sure both you and your parent or guardian understand how your personal data is used and kept safe. Here’s what we recommend: 

• Children (Under 13): We encourage you to talk to your parent or guardian about this policy so they can help you understand how your data is protected. 

• Young People (13-18): You can make decisions about your data, but it’s a good idea to talk to your parent or guardian if you’re unsure about anything 

We will also remind you and your parent about privacy settings and data protection from time to time, so you stay informed. 

Contact Us 

If you or your parent have any questions, feel free to get in touch with us at info@forwardcarers.org.uk. We are here to help! 

 

 

Forward Carers CIC Privacy Statement for Businesses 

Business Data 

If you are an organisation that joins our Carer Friendly Community and/or provides an offer to the Carer ID Card scheme, some of the information you provide may be used to create a directory listing on the Forward Carers website and to promote your organisation via social media. 

The information that is stored about your company by the website, if approved by you, is limited to: 

• Logo or image
• Address
• Website Address
• Phone number
• Your offer
• Name of business

Contacting Us 

Any questions, comments, or complaints regarding this Data Protection and Privacy Statement can be sent to info@forwardcarers.org.uk