Who We Are and How To Contact Us

Birmingham Carer Hub Opening Times
Mon, Tues, Thurs & Fri: 9.00am-5.00pm | Weds: 9.00am-6.45pm | Call on alternate Saturdays 10.00am to 12.15pm

Contact Us
Info & Advice Line – 0333 006 9711 (low call rate)

We are Forward Carers

Forward Carers is a West Midlands based Carer and family support organisation. We pride ourselves on making a real difference to the lives of people caring for elderly, frail, sick or disabled family members through working in partnership. As well as offering support to Carers direct, we also advise and support organisations such as public body commissioners, providers and employers, in the following areas: Statutory Carer’s Assessment; Outcome-focused partnerships; Case management systems; Carer quality of life tracking; Marketing including website design, digital marketing including growing online capability; Carer health facilitation, Corporate wellbeing. Forward Carers delivers Birmingham Carers Hub, a partnership of not-for-profits, funded by Birmingham City Council, BSOL CCG and the Birmingham Children’s Trust. As a Carer-friendly employer, we take our responsibilities to our Carer staff seriously which is reflected in the flexible support we provide. We are an award-winning social enterprise and committed to creating ‘Carer-friendly Communities’.

Our mission

Our Mission

Our mission is to improve the physical and mental wellbeing of Carers, young and old, including parent Carers, so that families stay healthier and happier together, for longer.

Our vision

Our Vision

Our vision is a world where Carers are happy and healthy and have the skills and knowledge to carry out their caring role. Carers will be able to fulfil their potential and their ambitions in life and work. The caring role will be recognised for its valuable contribution to society.

Our values

Our Values

Fulfilling-potential: Improving Carer wellbeing to fulfil their potential.
Family-centred: Placing Carers, families and their networks at the heart of what we do.
Impact-driven: Making a real difference to Carers and their families.
Trusted-partner: Working with others to make communities ‘Carer-friendly’.

Working In Partnership

We work closely with 17 partners to deliver a Carer support service we are all proud of. Forward Carers prides itself on our fair working principles, from providing training and guidance on service delivery and database management, to prompt payment of invoices for work done.

We believe the best outcome for Carers is achieved by partnering with a range of funders, agencies and organisations to deliver targeted support and services that improve Carer wellbeing. Our partners reflect the diverse communities across Birmingham, so we can reach every Carer who needs us with the support they need.

In these partnerships, we deliver a range of services, including Birmingham Carers Hub, Home from Hospital Sandwell, Ageing Better Networks, Making Space for Carers and Carers Voice. We also support Working Carers and Parent Carers and safeguard vulnerable adults.

If you are a Professional or a Carer wishing to register please CLICK HERE.

If you are interested in any of the above, or if you would like to send us your feedback, comments, concerns or requests, please complete our contact form below. If you are contacting us about one of our services, please provide full details. We look forward to hearing from you.

With thanks to all the carers, families and individuals who feature in the images used throughout the website