Birmingham Carers Hub Contact Team
Although our face to face meeting and support groups are suspended, we are still available on our main telephone contact number 0333 006 9711 operational between the times of 9.30am to 4.30pm, Monday to Friday. Appointments can also be arranged outside of these times, subject to availability. Alternatively, you can email our advisors: email@example.com . Support includes Statutory Carer’s Assessment by telephone, a wellbeing check, welfare benefit check and advice, support to access grants and other one to one support.
We are telephoning more vulnerable Carers to ensure they are safe and well and we are regularly e-mailing Carers a copy of our ‘Carer Update’ with all the latest information. If you would like to receive our Carer Update, sign up here.
Action for Children
We can provide free and confidential live chat with our parenting coaches. You can chat online with us or request a call back when it’s convenient for you. Feel free to talk to us about: Development, behaviour, eating, sleeping, toilet training, work, finances, how you are feeling or about anything else you want to talk about! You don’t need to have a question, we’re here to listen and support you. Speak to us as regularly as you like and continue where you left off. We have a page on our website with a range of Coronavirus advice and support for the whole family, just click here.
Barefoot Yoga is currently running online yoga classes and best of all it’s free if you’re a Carer. Sign-up for classes at https://barefootbirmingham.com/online-classes/ and use coupon code BARECARER at the check-out. You’ll receive an auto-email with a link to join the class. No worries if you can’t make the advertised class time, they are pre-recorded so you’ll get another email with a link to watch again within 24 hrs. You can see the teacher but the teacher can’t see you, so feel free to enjoy your class in your PJs.
For the best experience, take your class on a laptop, PC or iPad, not a mobile.
ACP Group – East Birmingham Collective
Our offices will remain open but on a limited capacity. During this period, we will do all we can to ensure our services are still supporting those that are most in need. Face to face consultations are done on a very limited basis and only for those that are in extreme hardship. All other advice will be carried out over the phone. If you want to get in touch for further information, please call us on 0121 687 6767.
ALL our wellbeing activities have been postponed until further notice, so we are keeping in touch with you via our online services which will include our Facebook Page, Women Wellbeing What’s App Group (please contact shabana@acpgroup if you want to join), and twitter (@shabacp and ashianacp). Through these channels we will:
- Provide sources of information to keep you informed on local initiatives
- Signpost services that are working collectively to support communities to maintain positive wellbeing
- Provide guidance on keeping healthy, effective and safe use of open local spaces and tips to eat well and maintaining exercise
- To keep you motivated, stretched and supple, Kam will be looking to deliver some online yoga sessions
- Life coaching will resume with Kam via conference call
For more information regarding our advice service please call: Sachyar Mughal on 0121 687 6767.
For enquiries relating to our Women Wellbeing Hub please message Shabana Qureshi on 07941 364 718 or Kam on 07918 077 777 and we will get in touch with you.
We are offering a non-emergency telephone support line on Mondays to Saturdays 9.30am to 4pm to provide reassurance, advice and help to vulnerable members of the community. Wellbeing calls and the delivery of bags of essential food and non-food items to those in need can also be arranged via the support line. A meal delivery service is also on offer from the Communitea cafe in Sutton Coldfield, Erdington and Kingstanding. All of the above can be accessed by calling 0121 362 3650.
Birmingham Buddhist Centre
Our Monday and Wednesday study groups and our Tuesday and Thursday evening classes have moved online.
If you feel stressed or anxious, sign up for our Mindfulness-based Stress Reduction Online course starting on Monday 4 May to 29 June (no class 25 May), 7.00–8.30pm. To find out more email:firstname.lastname@example.org
We have extended our helpline hours, opening at 9am until 11pm, seven days a week. If you are struggling with your mental health, call 0121 262 5555 or email email@example.com
Caring for Carers Dementia Support Groups (in partnership with Crossroads)
We are pleased to announce that Birmingham Carers Hub is now offering support to those who are caring for someone with dementia through a partnership with Forward Carers and Crossroads. Crossroads brings vast experience and expertise of running dementia carer groups in Birmingham, having operated four weekly dementia support groups (called DISC) in Harborne, Handsworth Wood, Sheldon and Sutton Coldfield for the past eight years. Support groups are currently suspended, but help is still available. If you are struggling with trying to explain Coronavirus and social distancing to someone with dementia or you need advice and support, contact our Caring for Carers Dementia Group Coordinator. Call Barbara on 0121 803 1065 or drop her a line on e-mail: Barbara.Hylton-Walker@sandwellcrossroads.org As part of this new service, Carers will also be able to access dementia training to suit where they are on their individual caring journey. To adapt to the current circumstances, we are looking at delivering this training online, so watch this space!
Our shopping service for Birmingham’s Chinese community prioritises our isolated/elderly members who have no family/friends network to support them. If you know of any older isolated people in the Chinese community who need groceries or essential household items such as cleaning products, please get in touch.
We continue to send updates to our members via WeChat as well as arranging GP/hospital appointments, interpreting, providing a telephone/WeChat-based advice service and practical support where possible. We’re even running a weekly karaoke singing group on WeChat! If anyone wishes to become a member in order to stay informed, or enquire about our shopping service, please call 012 685 8510.
Disability Resource Centre
We are continuing to contact carers and complete reviews, assessments and registrations over the telephone. We are continuing to provide advice, guidance and information to carers and cared for in regards to benefits and making referrals to other organisations. For further information or to access this service, please contact Vanita on firstname.lastname@example.org 07342 88162.
If you are struggling with buying groceries, our advice team have put together a list of Foodbanks in Birmingham which can be accessed by clicking here.
If you need support with your mental health due to the Coronavirus, our partners at Living Well are operating a COVID-19 Situational Counselling Service in Birmingham, please call 0121 6631217 to access this service. Our other services are being delivered over the telephone or online, to find out more, please click here.
Growing Older with Learning Disabilities and Dementia (in partnership with Midland Mencap)
Growing Older with Learning Disabilities and Dementia (GOLDD) is another service that has been added to the Birmingham Carers Hub offer. Through a partnership with Forward Carers, Midland Mencap will help to deliver the new Birmingham Dementia Carers Pathway. Midland Mencap has a long history of working on the city’s G.O.L.D.D agenda, supporting both working age adults with a learning disability and dementia and their family carers as they grow older together. Joining our established Family Carers Wellbeing Service is the new dedicated post of ‘GOLDD Wellbeing Facilitator’. Lara Carter, has been appointed in this exciting new role and will work with family Carers of adults growing older with dementia and our pathway partners, to build a person centred and user led wellbeing and support offer. This is a unique opportunity to work together to co-produce a mix of opportunities for GOLDD Carers to engage with each other and benefit from: information, advice and guidance, health and wellbeing workshops, GOLDD Creative Arts, GOLDD Café, GOLDD wellbeing walks. In addition, there will be a range of accessible and tailored indoor and outdoor activities for Carers, or as a family with the people they care for. For more information call Lara Carter on 07912 268 248
All team members are now working from home. Business will be as usual but with some adjustments. If you currently or wish to access our services, please ring 0800 158 3535 to speak to a member of our team. Health Exchange is part of the Living Well Consortium which you can benefit from accessing.
If worries around Coronavirus are taking their toll on your mental health, help is available. NHS Birmingham and Solihull Clinical Commissioning Group (CCG), Birmingham Mind and Living Well have formed a partnership to provide a range of mental health support for local people during this difficult time. Whether you are dealing with anxiety and worry related to the virus; experiencing burn-out from the demands of caring; or anything in between: the phone-line provides you with a safe space to talk. To access trained counsellors and talking therapists, call Living Well UK’s dedicated helpline on 0121 262 3555. If you are a key worker, call the mental health helpline on 0121 663 1217. Phonelines are available seven days a week, 9am to 11pm. For young people under the age of 18, sources of help can be found here.
Headway Birmingham & Solihull
We support people with a brain injury, their carers and families, here is information about our temporary revised services. For support, advice, information, family support services and help with finances/benefits or just for a chat call 07925 034 889, Monday to Friday 9am to 3pm.
Welfare calls: Staff will be contacting existing clients on a regular basis to check if you are alright or if you need any further support/assistance.
Doorstep visits: For those in desperate need, we will provide help with getting food supplies, medication or if you need general help to attend appointments etc. We will also be able to fetch and deliver items to your doorstep.
Online support: For those who have access to online facilities, keep in touch and support each other through our daily posts and virtual sessions on our website, Facebook and Twitter pages.
KIDS continues to provide a service to parent carers by offering emotional support, advice and signposting via weekly telephone phone contact, texting and email. For example providing support to families who have concerns regarding children needs and appointments, assessments, EHCP, etc.
The team are also providing carers with activities and resources via email that they can do with their children and families at home to help support them to continue a routine. KIDS will direct families to additional resources of information including resources on the KIDS West midlands
Facebook page. To contact the service, please call 0121 362 4580.
We have launched a telephone support service 0121 427 6404, available 8.00am – 8.00pm, Monday to Friday and Saturday and Sunday 10.00am to 4.00pm, email email@example.com.
We have a variety of fun online activities each week as well as online wellbeing workshops. Find out more on our Facebook and Twitter pages.
YMCA Sutton Coldfield
The Young Adult Carer Service is continuing to contact and support carers via text, phone, email, social media and Zoom chat sessions.
The support aims to provide information and advice in line with the latest guidance on COVID-19 from national and local government, public health. This includes:
- Delivering food parcels and hot meals door step visits
- Online 1-1 meetings and assessments
- Safe well checks contact
- Make carers aware of What if plans. How important this is at this point for carers to think about and have in place
- Clarification on Shielding and supporting those with underlying health conditions
- Encourage simple effective hygiene
- Self isolating if unwell
- Discourage watching negative news relating to virus, watch positive educational, fun things to do board games
- Revisit hobbies interests like music, exercise and quizzes
- Pass on information regarding supermarket initiative shopping times venues
Service contact details:
07931 277 708